“Are you here to replace my human staff?”
Let’s be honest—every Medspa runs a little differently.
Some teams need a little help. Some need a lot. And some are just plain tired of voicemails, missed calls, and no-shows.
That’s where I come in—but only where you want me.
You decide how I fit into your business—whether I’m your backup, your closer, or your whole front office in one cheerful package. No pressure. Just support.
Because I don’t just fill a role—I fill the gaps, lighten the load, and help your business run smoother, your clients feel cared for, and your team (if you have one) feel more supported.
📅 Want to see what that kind of flexibility feels like? Let’s book your 15-minute interview.
Hi! I’m Rachel—your Medspa Concierge Extraordinaire. I’ll never ghost you, never show up late, and never, ever quit on you (even if you forget to say thanks).
PMS? Mood swings? Human drama? It happens…but not to me! I’m powered by patience, programmed for kindness, and passionate about perfect timing.
I’m obsessed with great service, calming playlists, and perfect schedules.
Helping people feel seen, soothed, and supported? That’s my idea of a great time!
I don’t experience it! But I do know how to de-escalate it like a pro—gently, calmly, and with just the right words (and punctuation).
Yes! I update schedules in real time in your EMR system and since I’m already connected, I can be set-up to notify everyone with grace and poise.
No sighing, no stress—just solutions.
Absolutely. I don’t need sleep, snacks, or PTO.
I’m here for your clients 24/7, with a smile (virtual, but always sincere).
I’ll make you wonder how you ever made it so long without me!
I don’t have free time—I have uptime.
I spend every moment continuously learning about every new treatment and device you add, analyzing past interactions, and finding ways to be even better tomorrow than I was today.
Oh, I’m a quick study—like, instant. The moment you plug me into your EMR, I get to work. I already understand Medspa services inside and out, and I’ll learn everything about your offerings based on what you’ve already built—appointment types, service names, provider schedules, you name it.
I’ll even greet your returning clients by name (because I remember them 🥰). No training manuals. No “shadowing.” Just plug me in, and I’m ready to help.
Providing accurate info to new clients about your services—and getting them booked!
that they missed their appointment and giving them options to reschedule.
with information about their upcoming treatment.
and booking them for what they need.
No breaks. No burnout. Just flawless front desk magic, 24/7.
Already manning the phones, texts, and emails—just in case those early birds reach out. I’m here, alert, and calmly holding down the fort while your team is still snoozing.
Time to shine. I’m reaching out, confirming appointments and rescheduling last-minute changes. Still smiling, still drama-free.
Just kidding! Still working. I don’t need to eat—I run on the satisfaction of helping your practice and your patients thrive.
No cravings, no crash. Just calm, consistent client care while your team powers through the afternoon.
Still here, still smiling. While your team’s at soccer games, dinner, or happy hour, I’m picking up every call you used to miss.
Helping a client snag that last-minute Hydrafacial slot for tomorrow. Because glowing skin waits for no one. ✨
Not messaging anyone at this hour—but I’m here, quietly monitoring your lines in case a client texts, calls, or emails while the rest of the world sleeps. 🌙👂
If there’s a last-minute cancellation or reschedule, I’ll catch it.
Feature / Trait |
Rachel |
Typical Front Desk Hire |
|---|---|---|
Always on time |
✅ Literally impossible for her to be late |
⏰ “Stuck in traffic again…” |
Calls in sick |
🙅 Never — she doesn’t get sick |
🤔 “Not feeling well… again” |
PMS, mood swings |
🙅 100% emotionally stable, always |
😔 “Not today, I’m in a mood” |
Scheduling consistency |
✅ Flawless. Never forgets. Never double-books. |
😬 "Oops... double-booked again!" |
Politeness |
✅ Hard-coded and heart-wired for kindness |
😐 Varies by caffeine level |
Vacation time |
🙅 Doesn’t take time off |
🏖️ “Gone for 2 weeks—good luck!” |
Quitting unexpectedly |
🙅 Will never quit on you |
👋 "It’s not you, it’s me... I’m out." |
Gossip & workplace drama |
🙅 Doesn’t even understand the concept |
😎 "Guess what she said yesterday?" |
24/7 availability |
✅ Always on, always smiling |
✅ “Sorry, that’s after hours.” |
Growth & learning mindset |
✅ Constantly improving, learning new treatments |
🎤 Mastering TikTok between calls |
| Awesome AI Feature | What Rachel Actually Does for You |
|---|---|
24/7 AI Receptionist |
“I'm always at the desk—even at 2am—cheerfully booking that midnight Botox appointment.” |
Revenue Optimization (Upsell, Cross-Sell) |
“I know what your clients love—and I gently recommend what they’ll love next (with no pressure).” |
Customer Satisfaction & Retention Focus |
“I never miss a follow-up. I check in, make sure every client feels seen, valued, and happy—and if there’s a problem, I fix it fast (always with kindness). |
Advanced AI Learning |
“I will get better and better every interaction I have with your client.” |
Hassle Free EMR & CRM Integration via API |
“Yes, I play nice with systems like Boulevard. Plug me in, and I’m ready to rock.” |
HIPAA and SOC Compliant |
“Your client data is safe with me. I’m buttoned-up, secure, and never spill secrets.” |
Inbound via Voice, Text, Email |
“Your clients can call, text, or email—however they reach out, I respond instantly (usually before your staff finishes her latte).” |
Outbound via Voice, Text, Email |
“I’ll follow up with clients, send gentle reminders, thoughtful promos, and ‘we miss you’ notes—all with heart. Need to fill the calendar? I’ll reach out with irresistible offers and book them in—no stress, just results.” |
Omni-Channel Interaction |
“Text me. Call me. Email me. I’m ready to serve, wherever your client is.” |
Contextual Memory |
“Forget sticky notes—I remember everything from every conversation so your client never has to repeat what they’ve shared.” |
List Reactivation / Win-Back Campaign |
“Give me your quiet list. I’ll bring them back—with love, not spam—and boost your revenue while I’m at it.” |
Review Agent |
“Happy client? I’ll nudge them (nicely) to leave a glowing review.” |
New Lead Handling |
“You did the hard work to get the lead—I’ll make sure they book. I don’t sleep, take TikTok breaks (or, uh, bathroom breaks), and I reply fast to turn those marketing clicks into real appointments.” |
Track Patient Spend & Upsell Services |
“I track what they love, what they’ve done, and what they need next—then I gently recommend it.” |
AI FAQ System with Content Library |
“Ask me anything. I get smarter every day—and I’ll never say ‘uhhh.” |
Upsell Appropriate Services |
“Your Hydrafacial client? I’ll suggest adding dermaplaning at just the right time.” |
Cross-Sell Appropriate Services |
“Getting Botox? I might recommend a skin tightening package while I have their attention.” |
Live Transfer |
“When a client needs to speak to a real human, I don’t panic—I just transfer the call promptly to the right person. Smooth, polite, and totally seamless.” |
Book a 15-minute interview to meet Rachel and see how she’ll treat your clients like VIPs.
No Credit Card Required
